Most Chromebook issues are solved with these simple steps. Still need help? Visit your school’s ChromeDepot or contact the Helpdesk.
Chromebook is speed-cursing through a document or won’t power off.
- Press and hold the power button for 10+ seconds to power off. Wait 5 seconds before powering back on.
Chromebook won’t power on.
- Hold power button down for 15 seconds to drain battery and plug into charger
- Try charging the Chromebook overnight and test in morning.
Orange block appears where cursor should be.
Turn off spoken feedback under accessibility.
Can’t log in because they get a password error (students in a language class).
The keyboard might be set on an INTL keyboard, not US.
- Press SHIFT + ALT to toggle between keyboards
Chromebook keeps trying to logon to BPSguest.
Logout, shutdown, then turn on and sign back in.